OUR STORY

A lot of our clients want to know how it all started…

Once upon a time there was me, working 60 hours/week in unrelenting corporate America management, my path had taken me here since essentially entering the workforce as a young girl years ago. In late 2012, God and I made a decision together, it was time to leave the corporate world. I thought and prayed long and hard and said, “God, allow me to use all this formal training that I went to school for (I was a business major at Shorter University) to begin my entrepreneurial journey.”

I prayed for an idea, a catalyst. Then the light bulb came on, and I began my grueling research of logistics as a whole, with a special interest in residential moving. I had moved all across the United States throughout my childhood and young adult life, due to my father’s military background, he was a medic in the United States army, so the concept of this moving business was not so foreign to me.

Now, one of my passions in life is EXCELLENCE in customer service and it has been since the moment I walked into my very first job at McDonald’s. I was committed to “hot fries” and service with a smile. All these years later, I still live by the same fundamental creed. While I no longer serve french fries, I still strongly believe that regardless of the business that you are in, the differentiator must be the EXCELLENCE in service that you consistently deliver and provide.

That said, what fascinated (and frustrated) me the most about this industry, is how broken it truly is! I couldn’t believe that clients just like myself would call on a company for help in assisting them with this very important life change, entrusting this company around their families, children, pets, irreplaceable antiques, expensive furniture and china, only to be met with huge disappointment and heartache.

I read review after review from hundreds of moving companies, from small businesses to the big players in the game. I read horror stories about moving companies that didn’t show up for a clients’ scheduled move, theft of a clients’ merchandise, carelessness with the clients’ things, damages beyond repair, holding a clients’ items hostage, physical altercations on the job sites, hours late for their scheduled move start time, and the list kept going. I was stunned. Wow. It was bad. Really bad. Please go and read them for yourself if you haven’t already…YIKES. 

After months of building a core team, coaching, meetings, trainings, setting expectations and goals…it was time to launch…and BOY, did we LAUNCH! The calls starting pouring in with people just like me that weren’t asking for the moon and stars, they simply needed a service handled professionally, competently, at a fair price and with a smile and willingness to serve.

That’s who Charlie’s Angels Movers really is, and who we strive hard to be every single day, on every single job. Excellence in service matters here. Our clients matter here. My team takes pride in what they do and I’m honored to work with such an extraordinary group of men. I think you will agree.

I will ask my team at every meeting, “How do we feel about competition?” And the unanimous response is “There is none.” Simply because when you know what you bring to the table of an organization and you know you work hard to deliver on the expectation, it doesn’t matter how many other people are doing the same thing around you. When you conduct good, fair business, the clients will come.

To all of our prospective clients that made it a point to stop by here first and read my story, thank you so much, your time is valuable and I appreciate that. Also, you seem like our ideal client: one who understands and appreciates the value of hiring movers that you can feel confident will perform this job at the highest level. We’re EXCITED to partner with you on your upcoming move and we look forward to making your move a heavenly experience!

Cheers,

Charlie

Insurance Versus Addendum

General Insurance Information

All interstate moving companies are required to assume liability for the value of the goods which they transport.

However, there are different levels of liability and consumers should be aware of the amount of protection

provided and the charges for each option. Basically, most movers offer four different levels of liability under the

terms of their tariffs and pursuant to federally approved Release Rates Orders which govern the moving industry.

These four levels (options) are described below.

Option 1: Released Value

This is the most economical protection option available. This no-additional-cost option provides minimal protection. Under this option, the mover assumes liability for no more than 60 cents per pound, per article. Loss or damage claims are settled based on the pound weight of the article multiplied by 60 cents. For example, is a 10 pound stereo component, valued at $1000 were lost or destroyed, the mover would be liable for no more than $6.00. Obviously, you should think carefully before agreeing to such an arrangement. There is no extra charge for this minimal protection, but you must sign a specific statement on the bill of lading agreeing to it.

Option 2: Declared Value

Under this option, the valuation of your shipment is based on the total weight of the shipment times $1.25 per pound. For example, a 4000 pound shipment would have a maximum liability value of $5000.00. Any loss or damage claim under this option is settled based upon the depreciated value of the lost or damaged item(s) up to the maximum liability value based on the weight of the entire shipment. Under this option, if you shipped a 10 pound stereo component that originally cost $1000, the mover would be liable for up to $1000, based on the depreciated value of the item. Unless you specifically agree to other arrangements, the mover is required to assume liability for the entire shipment based on this option. Also, the mover is entitled to charge you $7.00 for each $1000 (or fraction thereof) of liability assumed for shipments transported under this option. In the example above, the valuation charge for a shipment valued at $5000 would be $35.00.

Option 3: Lump Sum Value

Under this option, which is similar to Option 2, if the value of your shipment exceeds $1.25 per pound times the weight of the shipment, you may obtain additional liability coverage from the mover. You do this by declaring a specific dollar value for your shipment. The amount you declare must exceed $1.25 per pound times the weight of the shipment. The amount of value that you declare is subject to the same valuation charge ($7.00 per $1000) as described in Option 2. For example if you declare that your 4000 pound shipment is worth $10,000 (instead of the $5000 under Option 2), the mover will charge you $7.00 for each $1000 of declared value, or $70.00, for this increased level of liability. If you ship articles that are unusually expensive, you may wish to declare this extra value. You must make this declaration in writing on the bill of lading.

Option 4: Full Value Protection

Many interstate movers offer a fourth level of added-value protection, often referred to as “full value protection” or “full replacement value”. If you elect to purchase full value protection, articles that are lost, damaged or destroyed will be either repaired, replaced with like items or a cash settlement will be made for the current market replacement value, regardless of the age of the lost or damaged item. Unlike the other options, depreciation of the lost or damaged item is not a factor in determining replacement value when the shipment is moved under full value protection. The exact cost for full value protection may vary by mover and may be further subject to various deductible levels of liability which may reduce your cost. Ask your mover for the specific details of its plan. Under these four options, movers are permitted to limit their liability for loss or damage to articles of extraordinary value, unless you specifically list these articles on the shipping documents. An article of extraordinary value is any item whose value exceeds $100 per pound. Ask your mover for a complete explanation of this limitation before your move. It is your responsibility to study this provision carefully and to make the necessary declaration.

In addition to the above options, your mover can also sell you, or procure for you, separate liability insurance if you release your shipment for transportation at a value of 60 cents per pound per article (Option 1). Then, in the event of loss or damage which is the responsibility of the mover, the mover is liable only for an amount not exceeding 60 cents per pound per article and the balance of the loss is recoverable from the insurance company (up to the amount of the insurance purchased). The mover’s representative can advise you on the availability of such liability insurance and the cost. If you purchase liability insurance from or through your mover, the mover is required to issue a policy or other written record of the purchase and to provide you with a copy of the policy or other document at the time of purchase. If the mover fails to comply with this requirement, the mover becomes fully liable for any claim for loss or damage attributed to its negligence.

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